SlanKIT reserves the right to update the rules when necessary, and the updated version will be published on SlanKIT.com. All customers are deemed to have accepted the rules if they are using the services provided by SlanKIT.
A return & refund request must be filed within 25 days of the delivery date. If the period of Return & Refund request filed exceeds 25 days, SlanKIT reserves the right not to accept the return & refund.
25-DAY HASSLE-FREE RETURNS
Any product sold and shipped by SlanKIT is eligible for free returns within 25 days.
RETURN SHIPPING LABELS
SlanKIT does not charge for return shipping labels for products up to 50lbs. You may request a courtesy prepaid return label during the return creation process within the applicable return policy period.
SlanKIT reserves the right to deduct from the refund amount the cost of the return shipping from the customer to SlanKIT.
INDIVIDUAL RETURN POLICIES
Time to Return
Standard Return Policy
Refund or Replacement within 25 days of the delivery date. All products that fall under the Standard Return Policy qualify for our 25-Day Hassle-Free Returns.
Replacement Only Return Policy
Replacement only within 25 days of the delivery date.
Manufacturer Only Return Policy
Covered by a manufacturer's warranty only. Please refer to the terms and conditions for the manufacturer's warranty or contact the manufacturer.
REFUND AND REPLACEMENT
Please allow 2 business days for products to be processed after being received. Once your return has been processed, we will send you an email regarding your return.
Once your return has been processed, refunds will be issued back to your original payment method.
Once your return has been processed, a replacement will be processed and shipped within approximately 1-2 business days. If SlanKIT no longer carries a product that is sent in for replacement, or if that product is simply out of stock, SlanKIT will issue you a refund.
Products eligible for a replacement may only be replaced with the same product. We currently do not allow exchanges or returns for replacements for different products.
OVERALL RETURN GUIDELINES
To return a product to SlanKIT, you must obtain an RMA number within the applicable return period for the product. Your RMA number must be listed on your return package to identify your return. Once you’re ready, gather your products and prepare your package to ship back. Once your products are packaged securely to protect against damage and ready to ship, attach your return shipping label to the outside of the shipping box. Return labels are valid for 14 days within which time returned products must be received by SlanKIT.
Products that are received by SlanKIT in any of the following conditions are not eligible for return and may be rejected:
- Any product with a missing, damaged, altered, or otherwise unreadable serial number label, missing UPC Code, manufacturer model or part number label, and/or warranty label.
- Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other products originally included with the product.
- Any product that exhibits physical damage. If you received your product damaged, this must be reported immediately and pictures of the product taken and uploaded while filing for return.
- Any product for which you have submitted a mail-in rebate.
- Any product which appears tampered with, customized or altered in any way.
- Not the same product originally purchased from the website.
SlanKIT reserves the right to charge any restocking fees for returns regardless of the reason for return.
Return Shipping Labels
SlanKIT does not charge for return shipping labels for products up to 50lbs. You may request a courtesy prepaid return label during the return creation process.
For products that are eligible for return for replacement, the return shipping labels are free for returns for replacement of the same item within the applicable return policy period. For returns of unopened items that were originally shipped via large item shipments, customers are responsible for any such return shipping costs.
In the event a product is returned that is (a) not defective, or (b) not the same product originally purchased from the website, then the product will be shipped back to the customer. If a refund to the customer has been processed, then SlanKIT reserves the right to deduct from the refund amount the cost of the return shipping from the customer to SlanKIT
SlanKIT does not take title to returned products until the product arrives at the returns address destination. At our discretion, a refund may be issued without requiring a return. In this situation, SlanKIT does not take title to the refunded product.
We do not cross-ship. Returns must be received, inspected and approved before we ship a replacement.
Refused shipments are treated like regular returns and may be charged a non-refundable 15% restocking fee.
A defective product that is returned may be repaired, replaced, or refunded at SlanKIT’s sole discretion, unless otherwise required by law.
Nothing in this Return Policy limits your rights and remedies under any law.